New Yohan Furniture

Privacy Policy & Refund / Return Policy

Privacy Policy

At New Yohan Furniture, we respect your privacy and are dedicated to safeguarding your personal data.
This Privacy Policy explains how we collect, use, and protect the information you share with us when visiting our showrooms, using our website, or contacting us via phone, email, or WhatsApp.

1. Information We Collect

We collect information to process your orders smoothly, enhance your shopping experience, and provide personalized services. This may include:

  • Personal Information: Name, phone number, email, shipping/billing address, payment details, and WhatsApp number (if provided).

  • Device Information: IP address, browser type, operating system, and browsing activity on our website.

  • Order Details: Product preferences, past purchases, and delivery instructions.

2. How We Use Your Information

We use your information to:

  • Process and deliver orders

  • Provide after-sales service and support

  • Offer optional WhatsApp video consultations

  • Send order updates and delivery details

  • Improve website functionality and product offerings

  • Prevent fraud and ensure secure transactions

  • Send promotional offers (only with your consent)

We never sell or trade your personal details with third parties.

3. Sharing Your Information

Your information is shared only with trusted service providers such as:

  • Payment processors and banks

  • Courier and logistics partners

  • WhatsApp integration tools (if used)

  • Legal authorities (where required)

All partners are required to keep your data confidential and secure.

4. Data Retention

We store your data only for as long as necessary for transactions, customer support, or legal compliance. You may request data deletion unless restricted by law.

5. Your Rights

You have the right to:

  • Access your personal data

  • Request corrections of inaccurate data

  • Request deletion of your data

  • Withdraw consent from marketing communications

To exercise your rights, please contact: info.newyohanfurniture@gmail.com

6. Cookies & Tracking

We use cookies to enhance your browsing and shopping experience. You may disable cookies through your browser settings, but this may affect site performance.

7. Data Security

We implement multiple layers of protection, including:

  • SSL encryption for secure transactions

  • PCI-compliant payment gateways

  • Access controls and staff training

  • Regular software updates and system monitoring

8. External Links

Our website may link to third-party sites. We are not responsible for their privacy practices or content — please review their respective policies.

9. Children’s Privacy

Our services are designed for adults. We do not knowingly collect data from children under 13. If such data is identified, it will be promptly deleted.

10. Policy Updates

We may update this Privacy Policy periodically. The most recent version will always be published on this page.

Refund & Return Policy

Thank you for choosing New Yohan Furniture. We take pride in offering high-quality furniture and excellent service to all our customers. Please review our Refund & Return Policy before making a purchase.

1. Returns

We accept returns within 7 days from the date of delivery or pickup, provided that:

  • The item has not been used, assembled, or damaged

  • The item is returned in its original packaging and condition

  • Proof of purchase (invoice or receipt) is provided

Custom-made, made-to-order, or specially designed furniture cannot be returned or exchanged once the order is confirmed.

2. Refunds

We do not offer cash or payment refunds once a purchase has been made.
However, if an item arrives damaged or defective, we will repair or replace it.
The process may take a few working days, depending on the issue.

Please note:

  • Delivery, installation, and handling fees are non-refundable.

  • Refunds are not applicable under any circumstances.

3. Exchanges

Customers may request an exchange within 7 days of delivery for a different size, model, or design (subject to stock availability).
Additional transport or handling charges may apply.

4. Damaged or Defective Items

If your item arrives damaged or defective, contact us within 48 hours of delivery.
We will:

  • Inspect the issue

  • Arrange a repair or replacement at no additional cost

  • If a replacement is unavailable, repair the product to its original condition

To process claims quickly, please share clear photos of the damage and packaging.

5. Non-Returnable Items

The following items cannot be returned, exchanged, or refunded:

  • Custom-made or made-to-order furniture

  • Clearance or discounted items

  • Gift cards

  • Assembled or used furniture

6. Return Shipping / Collection

Customers are responsible for returning items unless the return is due to our mistake (e.g., wrong or defective item).
In such cases, pickup or redelivery will be arranged at no cost.

7. Processing Time

Repairs or replacements will be arranged after the returned item is received and inspected.

Contact Us

If you have any questions about our Privacy or Refund Policies, please contact:

New Yohan Furniture
No. 76, Sri Premarathana MW,
Moratumulla, Moratuwa,
Sri Lanka
info.newyohanfurniture@gmail.com
WhatsApp: 074 175 7457